Refund policy


You have a legal right of withdrawal that you can exercise under the conditions provided by Articles L221-18 and L221-20 of the Consumer Code, if you meet the conditions set by these provisions, without having to justify your reasons and without having to pay penalties.

The general return policy allows you to retract within thirty (30) days from the date of delivery of the Products, without having to justify your reasons and without having to pay any penalty. After this period, you will not be able to exercise your right of withdrawal.

You may send your request for withdrawal by registered mail, before the expiration of the 30-day withdrawal period mentioned above, to the following address:

Miss Boanga Aude -AMBRAUDE-

23 rue des Polyanthas

93110 Rosny sous bois



When exercising the right of withdrawal, the Products must be returned in their original condition and packaging (if possible in their shipping carton), accompanied by their purchase invoice.

The return of a Product, in case of refund, must be returned within a maximum of thirty (30) days from the receipt of your request for withdrawal.

AMBRAUDE will not be responsible for loss, wrong address or delay in delivery of a Product you wish to return, as the risks of the transport you choose and initiate are yours alone.

In the case of the return/return of a product, the costs generated by this return such as shipping costs will be entirely at the customers expense. 

The refund of the product(s), will intervene 15 working days as from the reception of the product(s). A confirmation e-mail will be sent to you.

Please note, however, that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This varies by card issuer, and we are unable to expedite this process beyond our control.


Only the customer who purchased the gift will be able to request a refund under the right of withdrawal (as only the bank account of the person who ordered the product can be credited back).